Privacy Policy
Roo Casino is committed to respecting the privacy of every player who uses our website and services. We understand the importance of protecting personal information and take appropriate steps to ensure that all data is collected, handled, stored, and shared in a secure and responsible manner.
This Privacy Policy explains the types of information we may collect, the reasons we process it, the circumstances in which it may be disclosed, and the rights available to you.
Personal Data Processing
To operate our online casino services, Roo Casino must process certain personal information. This allows us to register and manage player accounts, provide games and payment services, verify player identities, prevent unlawful activity, and meet applicable regulatory requirements.
Roo Casino is operated by Dama N.V., a company incorporated in Curaçao, together with its wholly owned subsidiary, Friolion Limited, registered in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.
By accessing the website, creating an account, or using Roo Casino services, you confirm that you have read and accepted this Privacy Policy.
We may update this document from time to time due to changes in legislation, regulatory obligations, technology, or our business practices. Players are encouraged to review this page regularly. Continued use of Roo Casino after any update means that you accept the revised terms.
Personal Information We Collect
The information collected by Roo Casino may include data provided directly by you, information generated through your use of our services, and details received from authorised service providers.
Registration and Account Details
When you create or manage an account, we may collect information such as your full name, date of birth, residential address, email address, phone number, username, and preferred currency.
Verification Documents
We may request identity documents, proof of address, payment verification records, source-of-funds information, or other documentation necessary to confirm your identity and comply with legal requirements.
Financial and Gaming Information
We may process records relating to deposits, withdrawals, payment methods, wagering activity, bonuses, winnings, losses, and account balances.
Communication History
We may keep records of your interactions with our customer support team, including emails, live-chat conversations, contact forms, and other correspondence.
Technical Information
When you use the Roo Casino website, certain technical data may be collected automatically. This can include your IP address, browser type, device information, operating system, login activity, session history, website navigation, and cookie data.
Purposes of Data Use
Roo Casino may use your personal information to:
Open, administer, and secure your player account.
Provide access to casino games, bonuses, promotions, and support services.
Process deposits, withdrawals, wagers, and payouts.
Verify your age, identity, address, and payment methods.
Perform Know Your Customer and anti-money laundering procedures.
Identify and prevent fraud, account abuse, collusion, and suspicious activity.
Support responsible-gambling controls and player-protection measures.
Comply with legal, licensing, reporting, and regulatory obligations.
Investigate complaints, disputes, and security incidents.
Evaluate website performance and improve our products and services.
Personalise the user experience and provide relevant content.
Send marketing messages where valid consent has been obtained.
We process personal data only where there is an appropriate legal or operational basis for doing so.
Promotional Messages
Roo Casino may send you information about special offers, bonuses, competitions, new games, and other promotional opportunities when you have agreed to receive such communications.
You may change your marketing preferences at any time through your account settings, by selecting the unsubscribe option in a promotional message, or by contacting customer support.
Even after opting out of marketing, you may continue to receive important non-promotional messages relating to your account, transactions, security, policy updates, or legal obligations.
Disclosure to Third Parties
Roo Casino does not trade, sell, or rent player information.
Personal data may be shared with selected third parties where this is necessary to operate our services or comply with legal duties. These third parties may include:
Companies within our corporate group.
Payment processors and banking-service providers.
Identity, age, and address-verification services.
Fraud-prevention and risk-management providers.
Website hosting, software, analytics, and technical-support companies.
Customer-service and communications platforms.
Auditors, lawyers, compliance advisers, and other professional consultants.
Gaming regulators, law-enforcement agencies, courts, and public authorities.
Any service provider handling data on our behalf is expected to apply appropriate security and confidentiality standards.
International Data Transfers
Some of our service providers or business partners may operate in countries outside your place of residence.
Where personal data is transferred internationally, Roo Casino takes reasonable measures to ensure that the information remains protected in accordance with applicable privacy and data-protection requirements.
Protection of Personal Information
We use appropriate technical and organisational measures to reduce the risk of unauthorised access, accidental loss, misuse, alteration, or disclosure of personal data.
These measures may include encryption, access restrictions, secure server environments, account monitoring, authentication procedures, internal policies, and staff confidentiality obligations.
Although we make every reasonable effort to safeguard personal data, no internet-based service can guarantee absolute security. Players should use strong passwords, keep login details private, and contact us immediately if they suspect unauthorised account access.
Retention of Data
Roo Casino keeps personal information for the period required to provide services and satisfy legal, financial, licensing, security, and regulatory obligations.
Certain account, identity, and transaction records may need to be retained for a minimum of five years after an account is closed, particularly for anti-money laundering and compliance purposes.
Data may be stored for a longer period where required by law, necessary for fraud prevention, or relevant to an ongoing dispute, investigation, or legal proceeding.
Once information is no longer required, it may be securely deleted, anonymised, or otherwise removed from active systems.
Cookies and Online Tracking
Roo Casino uses cookies and similar technologies to support the operation of the website and improve the player experience.
These technologies may be used to:
Keep players logged in.
Remember language and account preferences.
Maintain website security.
Analyse traffic and user behaviour.
Improve website performance.
Measure the effectiveness of promotions.
Deliver more relevant marketing content.
You can control or remove cookies through your browser settings. Disabling certain cookies may affect website functionality, login features, payment services, or game availability.
Your Privacy Rights
Depending on the laws that apply to you, you may have the right to:
Ask whether Roo Casino processes your personal data.
Request access to the information held about you.
Correct information that is inaccurate or incomplete.
Request the deletion of eligible personal information.
Restrict certain types of processing.
Object to direct marketing.
Withdraw previously provided consent.
Request the transfer of certain data in a structured format.
File a complaint with a competent data-protection authority.
These rights may be limited where continued processing or retention is required by law, licensing conditions, fraud-prevention duties, anti-money laundering rules, or the protection of legal claims.
Requests and Contact Details
Questions about this Privacy Policy or requests concerning personal data may be submitted to Roo Casino’s customer support team or Data Protection Officer.
For security reasons, we may require additional information to confirm your identity before processing a privacy-related request.
Roo Casino is dedicated to maintaining a transparent and secure gaming environment while protecting the personal information entrusted to us.
